JOB DESCRIPTION
TITLE: Caseworker/Hotline Worker - Part Time Weekend and Holiday Caseworker
REPORTING FUNCTION: Shelter Director
DESCRIPTION:
Responsible for answering the hotline and providing appropriate intervention and referral. Maintains a specific caseload as directed by her supervisor. Provides outstanding direct services to shelter residents and former shelter residents. Ensures that all shelter rules are followed and participates in the maintenance of the physical structure of the shelter.
DUTIES:
Supervisory
- This is a non-supervisory position.
Administration
- Attend all staff meetings and monthly shelter team meetings.
- Review shelter donations when requested to do so.
- Maintain shelter client files according to agency standards. This includes completing the monthly statistical report and documenting daily reports in the log book.
- Perform all other related duties as required.
- Help identify and support fundraising activities as appropriate.
- Report any physical facility problems to the Facilities Manager and your supervisor immediately. Also, if facilities manager is not available, check resident’s chores and perform exit interviews according to documented policies and procedures.
- Go through the medicine closet every 6 months and discard any expired medications. Let the Facilities Manager know when items are low so that she can purchase new items.
- Arrange for own substitutes to replace self if unable to work scheduled time. Inform supervisor and document as appropriate.
- Remain on premises until the next shift arrives – even if the next shift is late or does not arrive.
- Work a 40 hour non-exempt week according to your shift requirements.
Casework
- Answer all hotline calls and process calls according to documented policies and procedures.
- Follow all documented client intake and exit procedures.
- Assess all potential clients according to documented policies and procedures.
- Carry a specific caseload. This includes setting up specific meetings for individual counseling sessions, advocating, referring, goalsetting, assisting clients in completing paperwork, etc. Complete all paperwork as required and on time.
- Provide crisis intervention counseling to shelter clients and hotline callers.
- Provide individual supportive counseling to shelter residents.
- Assess the status of and identify potential psychological and/or psychiatric behaviors of shelter residents and refer as appropriate.
- Assess the status of, identify a need for, and coordinate drug/alcohol evaluations for shelter residents.
- Read logbook, all intakes, case notes, and resident files daily.
- Discuss any occurrences with caseworker from previous shift and next shift on a daily basis.
- Document all client contact (in person, via phone, or no contact) on a case note each day. Add this information to the client’s file book and copy as appropriate.
- Perform room checks when necessary.
Education
- Provide one-on-one hotline and caseworker training for caseworker trainees.
Community Relations
- Attend community and state forums as needed.
- Interface with other agencies and network or resolve issues.
- Write articles for the Enlightener as needed.
- Represent the agency and participate in speaking engagements as needed.
- Support agency events through your attendance as appropriate.
EVENING AND WEEKEND CASEWORKERS
In addition to the above tasks, evening and weekend caseworkers are required to perform the following:
- At the end of each shift complete the Caseworker Checklist and place it in the Shelter Director’s mail box.
MINIMUM QUALIFICATIONS:
College degree in human service field preferred, as well as direct and administrative services experience. Forty hours of domestic violence and forty hours of sexual assault training to be completed in the first year of employment. |
